yup, they suck! Any excuse in the book! The stupid thing on their part is I still need to fix it. They lost out on a $2800 job because they were complete a$$holes about the whole process.

Luckily for me I was able to get it covered under my 3rd party Coverage 1 warranty. Unfortunately that had like a $500 deductable. Well still cheaper then the $2800 total repair so i will call it a win.